Our Privacy Policy

The Hightlight Entertainment Company is committed to protecting and respecting your privacy. This policy sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.

This policy covers The Hightlight Entertainment Company and its subsidiaries “we” in relation to the collection and use of the information you give us.

How to change or access the information we hold about you

The accuracy of your personal information is important to us and you can help keep our records up to date by telling us when your contact details and other personal information changes, and if you change your mind about how we contact you.

Every email we send you will include details on how to change your communications preferences or unsubscribe from future communications.

It is important the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

If you would like to update the details we hold or change your contact preferences please notify us at info@thehighlight.co.uk

What information do we collect?

Depending on the reason for interacting with us, we may collect and hold the following information from you:

Identity Data: includes your first name, last name, title, date of birth, gender and contact details for your parent or guardian if you are under 16.

Contact Data: includes billing address, delivery address, email address, telephone numbers.

Education Data: if you are a student, including name of your college/university/community group and your course details.

Financial Data: includes bank account and payment card details if you are making a purchase or donation and your preferences relating to Gift Aid.

Transaction Data: includes details about payments to and from you and details of tickets or services you have purchased from us.

Supporter Data: includes information relating to memberships, donations, attendance at events and interests.

Health Data: if you have a disability, information about your access requirements (for example if you require wheelchair access, an assistance dog, assisted hearing audio descriptions, BSL interpretation or a seat for a personal assistant); information about your allergies or dietary requirements if you are participating or attending an event and information about your health if we are investigating an accident or other incident that has occurred at the Chiswick House and Gardens Trust.

Image Data: includes your image and likeness as captured on our CCTV cameras and in photographs, video and audio recordings if you participate in a workshop or other event.

Technical Data: includes the technical data we collect when you visit our websites as further detailed in section 6 below.

Social Media: depending on your settings or the privacy policies for social media and messaging services like Facebook, Twitter and Instagram you may give us permission to access information from those accounts or services.

Usage Data: includes information about how you use our websites and services.

Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Data Hygiene: occasionally we may screen our database against recognised data hygiene files such as National Change of Address file and cleanse our files or correct inaccurate data. We may also update inaccurate data if the information is available.

We will collect and aggregate on an anonymous basis information about you and your use of our services with information about other users of our services, such as statistical or demographic data, for analysis, reporting to stakeholders (such as English Heritage Trust and the London Borough of Hounslow) and to better understand our customers. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on one of our websites. However, if we combine or connect any of this type of data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Subject to the paragraph below, these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

We may enforce our rights (such as our rights in our trade marks) in any relevant jurisdiction.

Thank you for visiting Our Site and please also check our Terms and Conditons webpage.